START Guestroom Attendant Instructor Guide Package

The Skills, Tasks and Results Training® (START) for Guestroom Attendant Instructor Guide is the trainer resource for the START training program for the Certified Guestroom Attendant (CGA) certification.

START is training presented in a classroom setting.

Programs for individual positions include the following sections:

• All Employee Knowledge
• Position-Specific Knowledge
• Job Breakdowns

The Guestroom Attendant training features concise instructions for training new or prospective employees on how to perform 19 key tasks correctly. These include:

• Defining common room status codes
• Demonstrating how to use cleaning supplies and chemicals correctly and safely
• Understanding safety and security issues for housekeepers
• Discussing ways to organize carts and work areas for maximum efficiency

Instructor Guide includes:

• Trainer materials and learning resources, including competencies, quizzes and activities
• Printable certification exam questions for the Guestroom Attendant position

Successful candidates who complete the START program and pass the 30-multiple-choice-question exam with a score of 70% or higher will achieve certification.

For more information and special industry and academic pricing, please contact the Sales team.