Last revised on February 14, 2024.

Welcome to eHotel Career College (“eHotel Career College”, “we”, “us”, or “our”). Our dedication to protecting your privacy and guaranteeing the security of your personal information is vital to how we operate. As an educational institution dedicated to offering high-quality hospitality training, we understand the need to be transparent about how we manage the information you give to us. This thorough Privacy Policy strives to provide a clear picture of the information we gather, how we use it, with whom we share it, and the safeguards we use to protect it. We believe in allowing you to make informed privacy decisions, and we are committed to maintaining the highest levels of data security and confidentiality in line with relevant laws and regulations. We recommend you carefully read this Privacy Policy to understand how your personal information is handled when you interact with our website, ehotelcareercollege.com (“Site”), and use our services.

Information We Collect:

At eHotel Career College, we are dedicated to providing you with the best possible experience while protecting the security and confidentiality of your personal information. This section describes the various types of information that we collect, both voluntarily submitted by you and automatically obtained through your interactions with our Services:

Information You Give Us:

We collect and store any information you provide when using our Services. This may include:

• Contact and Demographic Information: When you register or use our Services, you may provide us with contact details such as your name, email address, mailing address, and demographic information.
• Payment Information: If you engage in transactions on our site, we may collect payment information and associated contact details to facilitate these transactions securely.
• Appointment Bookings: Information related to booking appointments through our site may be collected to manage and fulfill these appointments.
• Email Address Information: When subscribing to our email bulletins, we collect email address information to deliver relevant updates and communications.
• Interactions in Online Forums and Chat rooms: Any information or data you provide by interacting in our online forums, chat rooms, or commenting on content posted on our Services may be collected. Please note that these comments are visible to other users.
• Survey Responses: Information provided when completing surveys administered by us or a service provider acting on our behalf may be collected to gather feedback and improve our services.
• Correspondence Records: If you contact us, we may record that correspondence and any contact information provided for reference and communication purposes.
• Job Board-Related Services: For services such as Hire Military! or other job board-related Services, we may collect information you submit for possible employment with members or inquire about or apply for a job with us may be collected.
• Certification Applications and Course Purchases: Information provided when applying for a certification, purchasing a course, or taking an exam may be collected to process these requests and manage your educational journey.
• Member Submissions: Information submitted by or for our members, including employers or franchisors, such as employees’ business and personal contact details, job titles, and membership details, may be collected to facilitate membership and service provision.

Information We Collect Automatically:

When you interact with our Services, certain information about your use of our Services is automatically collected. This may include:

• Site Usage Details: Details of your visits to our site, including traffic data, cookies, location data, weblogs, and other communication data, are collected to analyze usage patterns and optimize the user experience.
• Device Information: Information regarding the device you use to access our Services, including your IP address, operating system, and browser type, may be collected to ensure compatibility and security.
• Interaction with Ads and Newsletters: Information about how you interact with our ads and newsletters, including whether you open or click links, may be collected to measure engagement and effectiveness.
• Social Media Interactions: Information that you make available to us on social media platforms, such as your account ID or username and other information included in your posts, may be collected when interacting with our Services through social media links.

We use various technologies to collect this information automatically, including cookies, web beacons, and tracking technologies. These technologies enable us to evaluate trends, monitor user behavior, and improve our services. By continuing to use our Services, you agree to collect and process your information as mentioned above.

Use of Information:

At eHotel Career College, we are committed to utilizing the information we collect responsibly and transparently to provide and improve our services. The information we collect may be used for the following purposes:

Providing Services:

• Course Enrollment and Management: Information collected during course enrollment is used to manage your educational journey with us, including providing access to course materials, tracking progress, and issuing certifications upon completion.
• Transaction Processing: Payment information and associated details are used to process transactions securely and efficiently, ensuring a seamless experience when engaging in financial transactions on our site.
• Appointment Management: Information related to appointment bookings is utilized to schedule, manage, and fulfill appointments, providing you with access to our services as requested.

Personalization:

• Tailored Content and Recommendations: We use the information collected, such as your preferences, interests, and browsing history, to personalize your experience on our site. This includes delivering content, recommendations, and advertisements that are relevant and tailored to your interests.
• Customized Communications: Your contact information, including your email address and phone number, may be used to communicate with you about course updates, promotions, surveys, and other relevant information. These communications are designed to provide valuable insights and opportunities for your educational journey with us.

Analytics:

• Usage Analysis: Information about your interactions with our site, including site usage details, device information, and interaction with ads and newsletters, is analyzed to understand usage patterns, optimize the user experience, and identify areas for improvement.
• Marketing Effectiveness: Analytics data is used to measure the effectiveness of our marketing efforts, track user engagement, and assess the performance of our advertisements and newsletters, helping us refine our marketing strategies and deliver more targeted campaigns.

Legal Compliance and Protection:

• Compliance with Legal Obligations: We may use your information to comply with legal obligations, such as responding to lawful requests, enforcing our site policies, or investigating potential violations.
• Protection of Rights and Safety: Information may be used to protect our rights, property, or safety, as well as the rights, property, or safety of others, including detecting, preventing, or addressing fraud, security breaches, or other prohibited activities.

Research and Development:

• Improving Services: We may use information collected for research and development purposes, including testing new features, analyzing trends, and evaluating user feedback to enhance the quality and functionality of our services.

Your Consent:

By using our services and providing us with your information, you consent to the use of your information as described in this Privacy Policy. We will not use your information for purposes other than those outlined in this policy without your consent or as required by law.

We are committed to upholding the highest data protection and privacy standards, and we strive to ensure that your information is used responsibly and in accordance with applicable laws and regulations.

If you have any questions or concerns about how your information is used, please don’t hesitate to contact us using the information provided in the Contact Us section.

Cookie Policy:

Discover how we utilize cookies to enhance your browsing experience and tailor content to your preferences. Explore our Cookie Policy for comprehensive details on cookie usage and your control options.

Sharing of Information:

At eHotel Career College, we prioritize the security and confidentiality of your personal information. We do not sell, trade, or rent Users’ personal information to third parties for marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

Service Providers:

• Third-Party Service Providers: We may engage third-party service providers to assist us in operating our Site, conducting our business, or servicing you. These service providers may include payment processors, email service providers, IT support providers, marketing agencies, and analytics providers. We only share information with service providers who adhere to strict confidentiality agreements and data protection standards.

Legal Compliance and Protection:

• Compliance with Legal Obligations: We may disclose your information in response to legal requests, such as subpoenas, court orders, or other legal processes, to comply with applicable laws, regulations, or governmental requests.
• Enforcement of Policies: We may share information to enforce our Site policies and protect our rights, property, or safety, or the rights, property, or safety of others. This includes detecting, preventing, or addressing fraud, security breaches, or other prohibited activities.

Business Transactions:

• Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or other corporate transaction, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Site of any change in ownership or control of your personal information.

User Interaction:

• Publicly Shared Information: Information or data you provide by interacting in our online forums and chat rooms or commenting on content posted on our Services may be visible to other users of our Services. Please exercise caution when sharing personal information in these public areas.

We ensure that any information is shared by applicable laws and regulations and with the utmost care for your privacy and security. We strive to work only with reputable third parties who share our data protection and confidentiality commitment.

If you have any questions or concerns about how your information is shared, please don’t hesitate to contact us using the information provided in the Contact Us section.

Protection of Information:

At eHotel Career College, we take the security and confidentiality of your personal information seriously. We have implemented various security measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. Our commitment to protecting your information includes the following measures:

Technical Safeguards:

• Encryption: We use industry-standard encryption protocols to encrypt sensitive information transmitted between your browser and our servers. This helps protect your information from interception and unauthorized access during transmission.
• Firewalls: Our systems are protected by firewalls that monitor and control incoming and outgoing network traffic. Firewalls act as a barrier between our internal and external networks, helping prevent unauthorized access to our systems.
• Access Controls: We enforce strict access controls to limit access to your personal information to authorized personnel only. Where appropriate, access controls include password protection, role-based access controls, and multi-factor authentication.

Physical Safeguards:

• Data Center Security: Our data centers are physically secured to prevent unauthorized access. Physical security measures include security guards, surveillance cameras, access control systems, and biometric authentication.
• Secure Storage: Any physical storage media containing sensitive information is stored in locked cabinets or secure facilities to prevent unauthorized access or theft.

Organizational Safeguards:

• Employee Training: Our employees undergo regular training on data protection and security best practices to ensure they understand their responsibilities and obligations regarding handling your information.
• Confidentiality Agreements: We require all employees and third-party service providers to sign confidentiality agreements that restrict the use and disclosure of your information to authorized purposes only.

Ongoing Monitoring and Assessment:

• Security Audits: We conduct regular security audits and assessments to identify and address vulnerabilities or weaknesses in our systems and processes.
• Incident Response Plan: In the event of a security breach or incident, we have established incident response procedures to promptly investigate, mitigate, and notify affected parties as required by law.

Compliance with Standards:

• Industry Standards: We adhere to industry-standard security practices and frameworks, such as the ISO/IEC 27001 Information Security Management System (ISMS) framework, to ensure the security and integrity of your information.
• Legal Compliance: We follow relevant data protection laws and regulations, such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation, to protect your privacy and ensure that your information is handled lawfully.

We are committed to maintaining the highest data protection and security standards to safeguard your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its security.

If you have any questions or concerns about the security of your information, please don’t hesitate to contact us using the information provided in the Contact Us section.

Additional Information About Our Data Collection and Sharing Practices:

Sharing of Aggregated Data:

We may analyze aggregated, de-identified data to derive insights and trends and share these analyses with trusted partners, including marketing agencies, media agencies, and analytics providers. This aggregated data does not contain personally identifiable information and cannot be linked back to individual users.

Combination of Information:

We may combine information collected from our Services with other information obtained from our business records. Additionally, information collected from different devices or browsers associated with you may be linked to provide a more comprehensive understanding of your interactions with our Services.

Personal Data Collected from You About Others:

If you invite others to our site, we may collect your and the other person’s names, email addresses, and/or phone numbers to facilitate the invitation process. By providing us with this information, you agree to obtain the other person’s consent before sharing their data. You also agree not to provide us with the contact details of any legal minor without appropriate consent.

Change of Ownership or Corporate Organization:

In the event of a merger, acquisition, sale of assets, change in ownership control, or other corporate transaction, we may transfer some or all information about you to another entity or its affiliates or service providers. We cannot guarantee that the acquiring party or merged entity will maintain the same privacy practices described in this policy.

Cross-border Transfer of Data:

If you access and use our Services outside of Canada, please be aware that we may collect, process, and store your personal information in Canada and other countries where our service providers are located. The privacy laws in these countries may differ from those in your jurisdiction. However, any such data transfers will be conducted in compliance with applicable data protection laws, and appropriate safeguards will be implemented to protect your information.

By using our Services, you consent to the collection, international transfer, storage, and processing of your data by this policy.

Changes to this Privacy Policy:

At eHotel Career College, we are committed to ensuring that our Privacy Policy remains current, transparent, and compliant with applicable laws and regulations. As such, we may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your information.

Notification of Changes:

If we make material changes to this Privacy Policy. In that case, we will notify you by email (sent to the email address specified in your account) or by posting a prominent notice on our website before the changes become effective. We may also provide additional notification methods, such as through our mobile applications or social media channels, depending on the nature of the changes and your relationship with us.

Acceptance of Changes:

By continuing to use our services after the effective date of any revised Privacy Policy, you agree to be bound by the updated terms and conditions of the Privacy Policy. If you do not agree with any changes made to this Privacy Policy. In that case, you may discontinue using our services and request the deletion of your account information by our procedures.

Contact Us:

If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please get in touch with us using the information provided below. We are here to assist you and address any inquiries or issues you may have.

Contact Information:

• Email: Custoercare@ehotelcareercollege.com
• Address: [Address] Toronto, Ontario, Canada
• Phone: [Phone Number] +1 (416)-907-7217