Tripadvisor® Reputation Management for Frontline Staff Workbook

This workbook, developed by AHLEI in partnership with Tripadvisor®, teaches how front-line staff can encourage positive reviews by providing exceptional guest service.

Tens of millions of travelers share reviews of their hotel stays on Tripadvisor®, the world’s largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. This training shows why managing a property’s online reputation is essential and how guest reviews can contribute to a property’s bottom line.

For more information and special industry and academic pricing, please contact the Sales team.