Front Desk First Impressions DVD

A guests first impression of your property sets the tone for their overall experience. The Front Desk First Impressions video focuses on these interactions, front desk employees various tasks and contains five segments showcasing sample encounters between front desk agents and guests.

Topics include:

• Check-in
• Handling complaints
• Upselling
• Multitasking
• Follow-up

Companion materials with this DVD include a Leader’s Guide, Learner’s Guide, pre-shift lesson plans and an accomplishment checklist in PDF format.

For more information and special industry and academic pricing, please contact the Sales team.