START Front Desk Representative Instructor Guide Package

The Skills, Tasks and Results Training® (START) for Front Desk Representative Instructor Guide is the trainer resource for the START training program for the Certified Front Desk Representative (CFDR) certification.

START is training presented in a classroom setting.

Programs for individual positions include the following sections:

• All Employee Knowledge
• Position-Specific Knowledge
• Job Breakdowns

The Front Desk Representative training features concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include:

• Demonstrating how to greet and seat guests and anticipate guest needs
• Identifying equipment and systems used by front desk staff
• Understanding the importance of key control
• Identifying the steps and tasks involved in pre-arrival, check-in and departure
• Demonstrating effective sales and upselling techniques used by the front desk

Instructor Guide includes:

• Trainer materials and learning resources, including competencies, quizzes and activities
• Printable certification exam questions for the Front Desk Representative position

Successful candidates who complete the START program and pass the 30-multiple-choice-question exam with a score of 70% or higher will achieve certification.

For more information and special industry and academic pricing, please contact the Sales team.