EHotel Career College

START Front Desk Representative Instructor Guide Package

$149.95 $134.96

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The Skills, Tasks and Results Training® (START) for Front Desk Representative Instructor Guide is the trainer resource for the START training program for the Certified Front Desk Representative (CFDR) certification.

START is training presented in a classroom setting.

Programs for individual positions include the following sections:

  • All Employee Knowledge
  • Position-Specific Knowledge
  • Job Breakdowns

The Front Desk Representative training features concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include:

  • Demonstrating how to greet and seat guests and anticipate guest needs
  • Identifying equipment and systems used by front desk staff
  • Understanding the importance of key control
  • Identifying the steps and tasks involved in pre-arrival, check-in and departure
  • Demonstrating effective sales and upselling techniques used by the front desk

Instructor Guide includes:

  • Trainer materials and learning resources, including competencies, quizzes and activities
  • Printable certification exam questions for the Front Desk Representative position

Successful candidates who complete the START program and pass the 30-multiple-choice-question exam with a score of 70% or higher will achieve certification.

For more information and special industry and academic pricing, please contact the Sales team.

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