The Certified Front Desk Representative (CFDR) certification is supported by the Skills, Tasks and Results Training® (START) for Certified Front Desk Representative.

The online training program offers general hospitality knowledge and soft skills training needed in the hospitality industry. Also provided are concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include:

• Identifying equipment and systems used by front desk staff
• Understanding the importance of key control
• Identifying the steps and tasks involved in pre-arrival, check-in and departure
• Demonstrating effective sales and upselling techniques used by the front desk

The online program includes:

• Six-month online access to START program from date of purchase
• Access to online certification exam

Successful candidates who complete the START program and pass the 30-multiple-choice-question exam with a score of 70% or higher will achieve certification.

For more information and special industry and academic pricing, please contact the Sales team.