Guest Service Gold: Golden Opportunities Online Course and Certified Guest Service Professional Online Exam with TripAdvisor Online Course

It only takes one negative online review to hurt your businesss reputation, especially for tourism destinations. Guest Service Gold®: Golden Opportunities demonstrates how to provide a level of guest service that leaves a lasting positive impression on each of your guests, inspires your coworkers and enhances your job satisfaction.

The online program focuses on seven key guest service elements:

• Recovery: Turn It Around
• Personalization: Provide an Individualized Experience
• Knowledge: Be in the Know
• Passion: Inspire Others
• Commitment: Be All In
• Inclusion: Include Everyone
• Personality: Be Yourself

Completing the Guest Service Gold®: Golden Opportunities online course helps prepare you for the Certified Guest Service Professional (CGSP) certification exam.

The Individual online training can be completed in two hours. Taken after completion of training, the CGSP exam consists of 30 multiple-choice questions to be answered within one hour. Candidates must achieve a minimum score of 70% to earn the CGSP certification. Recognized worldwide, CGSP certification is the highest acknowledgement of award-winning guest service for employees in the lodging industry.

The online program includes:

• Guest Service Gold® Tourism online program
• Certification exam

For more information and special industry and academic pricing, please contact the Sales team.