Guestroom attendants uphold the highest standards of cleanliness throughout the property. The Certified Guestroom Attendant (CGA) certification recognizes your exceptional cleaning skills and response to guests’ needs.

The CGA certification is supported by the Skills, Tasks and Results Training® (START) for Certified Guestroom Attendant.

The online program offers general hospitality knowledge and soft skills training needed in the hospitality industry. Also provided are concise instructions for training new or prospective employees on how to perform 19 key tasks correctly. These include:

• Defining common room status codes
• Demonstrating how to use cleaning supplies and chemicals correctly and safely
• Understanding safety and security issues for housekeepers
• Discussing ways to organize carts and work areas for maximum efficiency

The online program includes:

• Six-month online access to START program from date of purchase
• Access to online certification exam

Successful candidates who complete the START program and pass the 30-multiple-choice-question exam with a score of 70% or higher will achieve certification.

For more information and special industry and academic pricing, please contact the Sales team.