Managing Housekeeping Operations Textbook

Housekeeping is critical to the success of today’s hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.

Featured topics:

• Energy management, sustainability and “green” housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.)
• Post 9/11 security issues.
• Health concerns (bedbugs, mold and viral outbreaks).
• Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, “bed wars,” pillow menus, wireless Internet, etc.)
• Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing).

Authors: Aleta A. Nitschke, The Rooms Chronicle, and William D. Frye, Ph.D., Niagara University

©2008, 14 Chapters, Softbound

For more information and special industry and academic pricing, please contact the Sales team.