COVID-19 Precautions for Hotels Online Course

As you welcome guests back, earn their confidence by training your team to meet the new health and safety challenges presented by COVID-19.

NEW MODULE: As properties look to enforce COVID-19 requirements, difficult situations may arise with guests. The new de-escalation module offers all hotel employees guidance on how to reduce tensions and promote a safe environment while maintaining the spirit of hospitality in all interactions. This new module guides employees in:

• Preparation and awareness
• Signs of escalation
• Staying calm
• De-escalation steps
• Assisting others
• Getting help

This online training:

• Presents industry-aligned cleaning and safety standards developed and endorsed by hospitality leaders and public health experts.
• Was developed by AHLEI in collaboration with the American Hotel & Lodging Associations Safe Stay Initiative and the Safe Stay Advisory Council.
• Explains employee procedures and protocols in the areas of cleaning and sanitizing, employee health, physical distancing and personal hygiene and protection.

The training includes a brief assessment with unlimited attempts to earn an 80% passing score. Successful candidates will receive a printable certificate of completion.

About the training:

• 15 minutes
• 5-question assessment
• English (also available in Spanish)
• 100% digital, accessible on personal computers and mobile devices
• Upon completing the training and passing the assessment with a score of at least 80%, learners are awarded a certificate of completion
• Accessible to allno time in position requirement

For more information and special industry and academic pricing, please contact the Sales team.