Refund Policy
We seek to provide quality services to our students, ensuring a fulfilling learning experience. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below.
Refund Eligibility:
- Refunds will only be considered within 30 days of purchase.
- To be eligible for a refund, you must provide proof of purchase.
Approved Refund Situations:
Refunds may be approved in the following situations:
- Duplicate purchase made in error.
- Inability to access the purchased course due to technical issues that cannot be resolved within a reasonable time frame.
- Dissatisfaction with the course content or delivery is subject to review by our support team.
Non-Refundable Items:
Certain items are non-refundable, including:
- Courses completed or partially completed.
- Downloadable digital products once accessed or downloaded.
- Services rendered by eHotel Career College, such as assessments or certification exams.
Non-Refundable Items:
- To request a refund, please get in touch with our customer care team at customercare@ehotelcareercollege.com with your proof of purchase and a detailed explanation of the reason for the refund request.
- Our team will review your request and respond within five business days with further instructions.
- Approved refunds will be processed using the original method of payment.
Contact Us:
If you have any queries about our refund policy, please contact us at customercare@ehotelcareercollege.com.
By enrolling in our courses and using our services, you agree to abide by this refund policy.
Note: All refunds are subject to AHLEI refund policy and approval.