Managing Front Office Operations Textbook

Managing Front Office Operations is a comprehensive 14-chapter textbook that examines the role of front office management within a hotel’s diverse departments. With a focus on creating exceptional guest experiences, each chapter systematically investigates front office procedures, highlighting the seamless flow of business throughout the establishment. The book provides a step-by-step journey through the inner workings of a hotel, encompassing everything from initial reservations to final check-out and account settlement. Emphasizing effective front office management, it showcases the importance of meticulous planning, process evaluation, and adept human resources management. This invaluable guide equips students with the skills and knowledge required to excel in hotel front office operations.

Authors: Michael L. Kasavana, Ph.D.

©2023, 14 Chapters

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