Leadership and Management in the Hospitality Industry Textbook

This textbook shows managers how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. Readers will gain an understanding of diversity and cultural change. Practical information prepares them to put management tools into action to enhance service and boost business. This edition includes a chapter on ethics.

Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas and Judy Z. King, President, Quality Management Services

©2010, 11 Chapters, Softbound

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