Leadership and Management in the Hospitality Industry eBook: 365 Day Access and Exam (ExamFlex)

Package includes a 365-day eBook access key plus the online exam.

The purchaser will have access to this title for 365 days from access code redemption.

Readers will learn how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment.

Information in this eBook will provide an understanding of diversity and cultural change. Practical information prepares leaders to put management tools into action to enhance service and boost business.

Please note:

• To be eligible to take the final exam and earn a certificate of completion for this course, you must be enrolled at a school.
• Students MUST purchase their textbooks or online exams through the online store.

Upon ordering the digital edition, you will receive an access code with guided information to help you get started. Once you establish an account for the title, you will be able to view as well as download to the app.

Authors: Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas and Judy Z. King, President, Quality Management Services

©2010, 11 Chapters, Digital

For more information and special industry and academic pricing, please contact the Sales team.