Guest Service Gold: Golden Opportunities Instructor Guide DVD Package
$219.95 $197.96
Guest Service Gold®: Golden Opportunities features a DVD video with these seven elements:
- Recovery: Turn it Around
- Personalization: Provide an Individualized Experience
- Knowledge: Be in the Know
- Passion: Inspire Others
- Commitment: Be All In
- Inclusion: Include Everyone
- Personality: Be Yourself
These segments can be viewed individually to strengthen deficiencies in service or enjoyed together as one comprehensive program. Enhance the program and customize it to your organization with the additional topics, procedures, discussions and exercises in the trainer’s guide.
Guest Service Gold®: Golden Opportunities can be delivered in two hours in a group setting or as individual training.
The package includes:
- DVD or USB format (22 minutes total running time)
- One Trainer’s Guide
- Additional instructions, templates and forms accessible via online portal
Guest Service Gold®: Golden Opportunities is the preparation material for the Certified Guest Service Professional (CGSP) designation. Also available as an online program for individual training.
To purchase participant workbooks with accompanying certification exam scan sheet or for more information, please contact the Sales team.
