EHotel Career College

Courtesy Rules! Better Telephone Skills Now DVD

$125.95 $113.36

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SKU: 6081594975a7

Better business begins on the telephone. Whether at the front desk or in the back office, hospitality employees who answer the phone are ambassadors for your property or brand. Their courtesy skills directly reflect the quality of service a prospective guest can expect when they book a reservation or event.

Use this easy-to-follow 20-minute video and companion guide to demonstrate how to use the phone courteously and efficiently.

Topics include:

  • Answering the phone promptly and politely
  • Effective talking and listening techniques
  • Transferring calls, taking messages and placing holds
  • Handling dissatisfied callers
  • Selling rooms

For more information and special industry and academic pricing, please contact the Sales team.

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